Had to replace the entire CUE unit at a cost of $1200." Touch screen did not work and only a very few changes could be made from the steering wheel and dash. "CUE screen freezes, becomes non-responsive, and unable to control more than 90% of the functions as there is no alternate method of controlling these features, except via the CUE touch-screen."
"needed a new computer to resolve the problem" We had to bite the bullet and replace - very costly" The other froze 13 months later and was not covered. (Try living in Florida and not have the ability to switch from heat to air in the summer!). "We have had continuous problems with the CUE. We bought the Cadillac thinking we would have a vehicle that would last us a long time. It will cost over $1,000 to fix and we do not have the spare money. Also, I am unable to choose where to have my heat/ac come from. I am able to change the radio from the steering wheel but not the display. "The CUE display froze on me the came back on but I still am unable to use all the features.
CADILLAC SRX 2021 CRACKED
"The Que screen cracked and it does not react to touch. Don't know why the display screen had problems." "Problem occurred once while under warranty but then occurred again. It is a known problem across different Cadillacs, but expensive to fix at the dealership." "Onboard computer control touch screen has been inop for over three years"
This unit is not improved, but simply fixed. Instead of fixing it, Cadillac forces you to be a re manufactured unit. "The CUE entertainment system is a bad design. "CD is stuck in CD player & won't eject." "Disc is caught up in the system and won't eject."
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